HelioPop · Support · Privacy Policy

HelioPop App Support

Support for HelioPop, a casual balloon popping game for iPhone, iPad, and Android.

Contact Support

If you have a question, need help, or want to report a problem, please email:
krishnan90kannan@gmail.com

Email HelioPop Support

We aim to reply within 2-3 business days.

What to include in your support request

Your device model, for example iPhone 15, iPad, or Android device.
Your operating system version, for example iOS 17 or Android 15.
The HelioPop app version, if available.
A short description of the issue and the steps that caused it.
A screenshot or screen recording, if it helps explain the problem.

Common help topics

Sound or music is not playing

Check that your device volume is turned up.
Check the app settings for music and sound effects.
Close and reopen the app if audio does not start after changing settings.

Ads are not loading

Check your internet connection.
Ads may not be available every time. Please try again later.

2-player Wi-Fi mode

Both devices must be connected to the same Wi-Fi network.
On iOS, allow local network permission if prompted.
Make sure both players are using the same app version when possible.

Progress, scores, and achievements

Game progress is stored locally on your device.
Deleting the app or clearing app data may reset progress.

Privacy

Read the HelioPop Privacy Policy: privacy-policy.html

Direct URL: https://krishnan90kannan-bit.github.io/HelioPop/privacy-policy.html

Developer Information

App: HelioPop
Support email: krishnan90kannan@gmail.com

© 2026 HelioPop. Last updated: May 26, 2026.